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Roborock lost its path

Ms Clean 265 2 1

Roborock lost its path

Ms Clean 265 2 1

Dear team,

My Roborock S5 Max has been working terribly since some weeks. Do you know what is the issue here?

I cleaned the sensors, made a deep cleaning also inside the robot, it has no water tank attached, I erased the maps and now it still works like this:

*paths are irregular

* mapping function not working properly

* positioning also has issues

Below you can see a screenshot of the last "Cleaning"

Thanks a lot for the reply!


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  • Ms Clean

    Here another example of cleaning


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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out. We are sorry to hear that your device did not work well. It seems that the issue is related to the lidar sensor. The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?

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