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• Comments81
  Views7.6K
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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 7.6K 81 16 16 points
• Comments13
  Views3.4K
  Follows1
  Votes2
  
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  S7+ making wheel marks on hardwood floors

  We have had our S7+ for a few months and have had to stop using it due to the machine leaving wheel marks on the hardwood flows that do not come up w…

  Jeff 02/22/2022      00:33 3.4K 13 2 2 points
• Comments7
  Views1.9K
  Follows1
  Votes4
  
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  Close your business ..very very very disappointed with roborock customer service

  I bought my roborock in July 2020 and I had warranty until July 2021. I had problems in Dec 2020 and I tried to reach out to the customer service via…

  Sahi 02/17/2022      00:12 1.9K 7 4 4 points
• Comments6
  Views17.2K
  Follows0
  Votes1
  
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  Different room colors

  Forgive me if this is stated somewhere (I couldn't find it) I just got and setup/ran my S6. It was amazing and mapped our first floor, the majority…

  EAK 02/27/2020      18:11 17.2K + 6 1 1 point
• Comments4
  Views2.4K
  Follows2
  Votes4
  
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  Q revo

  I have bought additional mop pads, (Roborock brand), I mop with high setting, on vinyl flooring. When using brand new mop head, when mopping entire a…

  MDAVIS!! 11/15/2023      14:56 2.4K 4 4 4 points
• Comments4
  Views17.5K
  Follows0
  Votes1
  
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  Unable to connect to device wifi

  I purchased a new Q Revo earlier in the week - its a great unit but having a problem with it. I initially had it set up with the MiHome app but wa…

  mice 11/24/2023      03:32 17.5K + 4 1 1 point
• Comments3
  Views1.4K
  Follows0
  Votes2
  
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  S4 Sees drop off because of carpet pattern

  Hi. I have an S4 which is doing great, in a complex house layout. Most of the house is wood floors, except I have one modern print rug, on which the …

  SLPMEP 01/15/2020      20:51 1.4K 3 2 2 points
• Comments4
  Views3.7K
  Follows0
  Votes0
  
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  Internal error

  Hello, I have a Roborock S5 robot vacuum - and it keeps coming up with an internal error - the message on the app says Error: 118 Right ODO error. …

  PJH 11/17/2023      11:25 3.7K 4 0 0 points
• Comments5
  Views656
  Follows0
  Votes0
  
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  Deadspot in a Room

  Dear all, my new R7 leaves always a dead spot in a room where is just a plane floor with nothing but a mirror in the south of the pic. Maybe someone …

  Fabi682 11/05/2022      10:21 656 5 0 0 points
• Comments4
  Views779
  Follows0
  Votes0
  
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  Product registration

  Where can I register the product? I can't find the link.

  Ramiro 07/11/2021      04:46 779 4 0 0 points
• Comments9
  Views3.2K
  Follows0
  Votes0
  
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  Times of Mi Home Timer Settings Change At Daylight Savings Time

  I have a couple timers set up for my S6, one at 1 AM and the other at 3:30 PM. When Daylight Savings Time began yesterday the Mi Home app changed th…

  Ted 03/09/2020      20:58 3.2K 9 0 0 points
• Comments8
  Views708
  Follows0
  Votes0
  
  Support

  Firmware update

  Hello, firmware versions order is strange, 1328 is higher that 1380? S5 Max (v3.5.8_1328) is actully latest? https://forum.roborock.com/uploads/136/S…

  panthercz 02/05/2021      18:00 708 8 0 0 points
• Comments7
  Views14K
  Follows0
  Votes0
  
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  Device Offline

  Just got my S6 MaxV yesterday and mapped the first floor. Woke up this morning and device shows offline? How do I get the device back online without…

  Stover 06/10/2020      13:49 14K + 7 0 0 points
• Comments3
  Views295
  Follows0
  Votes0
  
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  E20 Vacuum unable to communicate with Roborock App on Android phone through Hitron CGNV2

  In my first post I had a mistaken assumption. The information to follow is correct...Tech specs show my Hitron Gateway to use 2.4 GHz wi-fi. On my ph…

  New Owner 12/12/2019      18:37 295 3 0 0 points
• Comments3
  Views4.8K
  Follows0
  Votes0
  
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  Register

  How do you register the robot? I couldn't find a link anywhere on your site.

  brian 04/10/2020      23:48 4.8K 3 0 0 points
• Comments3
  Views310
  Follows0
  Votes0
  
  Support

  New House-S6 Can't clean in single charge but recleans same rooms after chargings

  I have moved into a new home so I cleared the old map from the app. I started the vacuum and let it do it's work and mapping the new area. Since the …

  Scoobybri 03/15/2023      21:12 310 3 0 0 points

 

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