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• Comments94
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  About Questions and Answers Category

  Hey friends, It’s all about #Roborock# products Q&A here. You can ask all the product questions and we’ll help you deal with them as fast as we…

  RR_Support 11/26/2019      09:52 8.3K 94 24 24 points
• Comments7
  Views1.3K
  Follows0
  Votes1
  
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  Executes only first task in the routine

  I have just bought a Roborock S8 pro ultra for our 2 storey house. The docking station is on the ground floor. I created a routine for the upstairs…

  meerschh 08/17/2023      08:22 1.3K 7 1 1 point
• Comments10
  Views5.4K
  Follows0
  Votes7
  
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  How do I ask Alexa to start a Roborock routine?

  I have created a couple of very useful Roborock routines that include combinations of rooms and custom zones. I would like to start these routines u…

  Robbie 04/26/2023      23:54 5.4K 10 7 7 points
• Comments6
  Views398
  Follows0
  Votes0
  
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  Firmware Update 0.3.10.19 Not Updating

  Hello- current version 03.09.15 is trying to update firmware. It has been trying to update for 24hrs and nothing has changed. What can I do to troubl…

  T8 08/25/2025      21:29 398 6 0 0 points
• Comments9
  Views1.7K
  Follows0
  Votes1
  
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  Mop

  What is mop/gentle mode? Can robot only mop with mop mode enabled?

  Emma 11/27/2019      06:54 1.7K 9 1 1 point
• Comments4
  Views129
  Follows0
  Votes0
  
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  Can't link app to google assistant

  I am trying to link my account to Google Assistant It says account linked, and then get the message.

  Arithell 09/10/2025      21:22 129 4 0 0 points
• Comments4
  Views1.6K
  Follows0
  Votes6
  
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  Only Have the App Notify Me When There's a Problem

  I have now had my Roborock for several months and it has performed flawlessly and consistently. So much so that I no longer want to be notified when …

  Bink 07/30/2020      18:38 1.6K 4 6 6 points
• Comments4
  Views242
  Follows0
  Votes0
  
  Support

  Cannot rename vacuum

  I just purchased a pair of Q10 S5+ units and I am not able to rename them within the app. I go into the Settings then Device Information. Robot Name …

  Ding Dong 09/03/2025      23:38 242 4 0 0 points
• Comments2
  Views136
  Follows0
  Votes0
  
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  Q5 MAX+ not emptying

  Hello, I purchased my Q5 MAX+ last February. It was working great up until a couple of weeks ago. I noticed the sound that comes from the dock emptyi…

  FLFrogg 09/02/2025      15:40 136 2 0 0 points
• Comments1
  Views163
  Follows0
  Votes0
  
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  Can I fall back to original firmware after an upgrade of the S7?

  The latest firmware does not work. In addition to experiencing this firsthand, I have seen the same problem described on Reddit. The robot issues a &…

  bobcov 08/30/2025      06:32 163 1 0 0 points
• Comments1
  Views98
  Follows0
  Votes0
  
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  Front Wheel Broken

  Hey there, my front wheel broke today, where do i get a new one?

  AjayBhargove 08/29/2025      15:30 98 1 0 0 points
• Comments1
  Views109
  Follows0
  Votes1
  
  Support

  Help with cleaning sequence.

  Hi have a large room that's 25% covered in a carpet. That carpet tends to fill up the dustbin so the rest of the room gets a quite mediocre cleaning.…

  dohlsson 08/28/2025      12:55 109 1 1 1 point
• Comments1
  Views145
  Follows0
  Votes0
  
  Support

  Battery life issues Roborock S8 MaxV Ultra

  I moved up from S7 and have noticed the S8 not holding a charge like S7 did. Taking to support with extend warranty. Lots of hoops to jump through. I…

  KC135FS 08/28/2025      03:11 145 1 0 0 points
• Comments1
  Views160
  Follows0
  Votes0
  
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  Dyad Pro

  I need assistance disassembling my Dyad Pro so I can send in for service. Can someone assist?

  Hawtlawyer 08/28/2025      01:09 160 1 0 0 points
• Comments1
  Views132
  Follows0
  Votes0
  
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  Lost Maps

  After switching off and on due to lost connection. Maps disappeared. Any chance to get back saros 10r

  Boerio Andrea 08/27/2025      19:03 132 1 0 0 points