Hello- current version 03.09.15 is trying to update firmware. It has been trying to update for 24hrs and nothing has changed. What can I do to troubleshoot. Robot is unusable at this time.
i had the same issue. I made an report off it and send it to support roborock:
I am very happy with my Roborock Q10S5, but since the latest firmware update (v03.10.19) I have been experiencing issues with the Wi-Fi connection.
Before the update (firmware v03.10.15) I was able to connect to the Roborock app via my home Wi-Fi network without any problems. Since the update, this no longer works. It seems that the local connection option has been disabled.
The issue:
When my Android phone is connected to my home Wi-Fi, I cannot reach the robot through the app.
If I turn off Wi-Fi on my phone, the connection does work.
Could you please help me resolve this problem, or let me know if this is a known issue with the latest firmware?
Hello,
i had the same issue. I made an report off it and send it to support roborock:
I am very happy with my Roborock Q10S5, but since the latest firmware update (v03.10.19) I have been experiencing issues with the Wi-Fi connection.
Before the update (firmware v03.10.15) I was able to connect to the Roborock app via my home Wi-Fi network without any problems. Since the update, this no longer works. It seems that the local connection option has been disabled.
The issue:
Could you please help me resolve this problem, or let me know if this is a known issue with the latest firmware?