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• Comments19
  Views14.2K
  Follows2
  Votes2
  
  Support

  Could not reach a specified room

  When I try to use the mihome app to send the vacuum to clean a specific room, it initially acts like it's working, only it pauses shortly after leavi…

  Prose 12/12/2019      08:48 14.2K + 19 2 2 points
• Comments13
  Views8.7K
  Follows0
  Votes1
  
  Support

  Mirror problems

  I’m having issues with mirrors and ghost maps, besides the map looking weird, it causes problems in finding routes. I was thinking about how to solve…

  ibiscp 06/30/2021      03:47 8.7K 13 1 1 point
• Comments5
  Views998
  Follows1
  Votes1
  
  Support

  Can't create schedules??

  Hi. I am not able to create or manage schedules now. Always get this message "the robot must have a strong wi-fi signal for scheduled cleaning&q…

  robofan 02/28/2022      06:09 998 5 1 1 point
• Comments7
  Views3K
  Follows2
  Votes7
  
  Support

  Release an API and token extraction guide for the roborock cleaners

  Dear support team, I think there are lot of developers and roborock users outside who are waiting for an API and a documentation of how to extract a …

  keiner99 06/21/2022      05:57 3K 7 7 7 points
• Comments4
  Views319
  Follows0
  Votes0
  
  Support

  Problems

  https://forum.roborock.com/uploads/325/2970PXXDBSUV.jpg https://forum.roborock.com/uploads/010/Q2RCJT38ARK2.jpeg Good morning,  I have robotic vacuum…

  Martex42 12/30/2020      07:53 319 4 0 0 points
• Comments9
  Views599
  Follows1
  Votes1
  
  Support

  Kickboards

  The roborock doesn't clean all the way up to the kkckboards in our kitchen under the cabinets. There is a huge pile of debris there each time it cle…

  Cam 01/09/2021      20:13 599 9 1 1 point
• Comments6
  Views519
  Follows0
  Votes0
  
  Support

  Poor cleaning at rug/wood floor boundary

  I have a Roborock S7. My house has nice hardwood floors with large sections of it covered by rugs. While the S7 does a nice job of cleaning the rugs …

  zootsuiter 12/06/2023      16:44 519 6 0 0 points
• Comments7
  Views3.6K
  Follows0
  Votes0
  
  Support

  Roborock S7 Maxv died while I was on vacation and won't charge now.

  My wife got home from vacation before I did and asked me to run the Vacuum from my phone. I did and when I got home it was backward on the base like …

  Tim 07/03/2023      17:24 3.6K 7 0 0 points
• Comments10
  Views3.8K
  Follows0
  Votes4
  
  Support

  How do I ask Alexa to start a Roborock routine?

  I have created a couple of very useful Roborock routines that include combinations of rooms and custom zones. I would like to start these routines u…

  Robbie 04/26/2023      23:54 3.8K 10 4 4 points
• Comments2
  Views264
  Follows0
  Votes0
  
  Support

  Overlapping

  Hello. My roborock s50 after some cleanings is overlapping. No mirrors, the charging station is in the middle of the house . The house has one floor …

  Nikitasfar 01/28/2022      11:29 264 2 0 0 points
• Comments7
  Views3.3K
  Follows0
  Votes0
  
  Support

  Doorstep

  Hello Support. I have 4 rooms for the robot to clean but the doorsteps are too high so I'd have to move it manually. Do I also have to move the charg…

  Bogdan 05/29/2020      22:13 3.3K 7 0 0 points
• Comments3
  Views183
  Follows0
  Votes0
  
  Support

  Restocking

  Hello! As of 8/4/2021, the Roborock S7 has only had the black option for a couple of months already. When will the white option be restocked? Thanks!

  Ve 08/03/2021      16:50 183 3 0 0 points
• Comments2
  Views384
  Follows0
  Votes0
  
  Support

  Блокировка

  Добрый вечер. В магазине приобрели ваш, замечательный пылесос Roborock S5max. Хотели установить языковой пакет,блокировка не пропускает, что делать?

  den 01/28/2022      14:33 384 2 0 0 points
• Comments4
  Views1.6K
  Follows0
  Votes0
  
  Support

  can I connect my s4max to my mobile hotspot?

  I just got my s4max. My internet at my house only has 5ghz. I have a mobile hotspot on my phone. can I connect my vacuum to the mobile hotpot?

  Heather 06/16/2021      16:15 1.6K 4 0 0 points
• Comments11
  Views9.6K
  Follows0
  Votes2
  
  Support

  How do I delete a room?

  I am using a Roborock S7. Recently the maps have added two new rooms that do not exist. I can not seem to find a way to delete these new rooms.

  BobK 06/30/2022      13:43 9.6K 11 2 2 points