Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hi,
After using my secondary charger for over one month, I can confirm that it work flew less. After some investigation I found out that this charger is original Roborock S5 charger. I have no problems with my roborock s5 Max gets confused when I use it downstairs with this charger.
thank you for a great product 😎😍
Hi, thanks for your reply and info.
We will keep working and try to provide better products and customer services.
If you have any further question, do not hesitate to contact us.
fantastic news. Thank You roborock for this fw.
You're always welcome~~The new fw will be released to you soon, please kindly wait in patience. Thanks.
Dear Customer,
1, we do not suggest our users use another models charging dock, maybe you could charge but different charging dock may lead some other problems like the robot can't return the dock. Thank you.
2, Sorry that we can't tell details about it as it seems no specification under the link.
Hi,
I ordered a charger from MI store and the specifications are:
Rated input: 100-240V 50/60Hz
Rated Power: 42w
Rated output: 20V 1,8A
Will this work for my Roborock S5 Max
Dear customer, please kindly note that the charging dock for S5 max is not available in the market, given it is a new model. The charging dock you bought might be able to charge, but the robot will have difficulty in finding the charging dock.
@RR_Support:
New firmware supporting multiple floors is a welcome update... thanks for working so hard on this! I see, like the original post here, that it instructs the user to bring both vacuum AND dock to the new floor for multi floor mapping and cleaning. Seems rather inconvenient, especially as many users have the docks nestled in corners and wiring tucked neatly away. Multiple docks would be the perfect solution! Is there really no way to purchase extra docks without buying a whole new vacuum? Thanks for considering!
-Jon (and “Rocky”)
Hi,
Actually, you do not have to bring the dock along with the robot to another floor except the first map created. Instead, once you finished the first map, you can bring the robot to another floor to start cleaning and create a new map.