I have a Roborock S4 that has been working properly for a while and I've been very happy with it.
However, it has started to malfunction lately. It basically runs out of battery in the middle of a clean up and dies until I manually move it to the dock station. It no longer stops before running out of battery and returns to the dock
Is there any steps I can follow to fix this issue?
I tried to uninstall and reinstall the battery without success. I also tried doing a factory reset.
Hi, could you pls tell us your device's SN?
I have the same problem with a S4 Max
Any help is appreciated
It seems like the battery drains too quickly. In order to locate the cause and address it, would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?