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roborock s5 cant find docking station after cleaning

PolakoSzaf 625 5 0

roborock s5 cant find docking station after cleaning

PolakoSzaf 625 5 0

Hello,

my roborock after motherboard replacement is unable to find its docking station.

firmware version is 3.5.8_002034

i tried setting the dock in different places, reloading the map and nothing works.

Before with previous motherboard was fine.

Perhaps i should pair the Roborock with the docking station somehow? dont know, anyone any ideas, thanks in advance for any suggestions.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    1. Could you please let it start cleaning from the charging station, let run for a while so that it's almost 1 meter away from the dock, and then click on recharge button and check the robot can go back to the dock? 

    2. Would you please send us a screenshot of the history cleaning map for our reference?

    You mentioned with the previous motherboard was fine, do you mean the issue happened after the motherboard has been replaced? I

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    PolakoSzaf
    PolakoSzaf05/02/2021      10:14
    @RR_Support:

    Thanks for quick reply!

    i did the step you mentioned, but the robot gost again. This time i moved it to a simple location, deleted the map. and ryn the steps you asked.

    Before did not have such issues with it. same docking station



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    RR_Support
    RR_SupportStaff Member05/03/2021      01:41
    @PolakoSzaf:

    Hi, thanks for your reply.

    Would you please use a piece of cloth to clean the charging contacts on the charging dock and underneath the robot? See the picture below:


    If you have cleaned them, would you please send us some pictures to show the contacts?

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    PolakoSzaf
    PolakoSzaf05/03/2021      13:20
    @RR_Support:

    Hi, i did clean the charging contacts and all sensors around.

    deleted the map. still not good.

    under the link you can see how it works

    https://photos.app.goo.gl/zf5syLwssbD43pNZ9

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