Have a S5 Max. I fixed the “Device Offline” with.
Shut it down. Push and hold power button until the buttons go dark.
Restart the device. Push power button.
Add a new S5Max in app.
Setup Wi-Fi and now it’s ok. It keeps the old map and history
You can share this article on the community website!
Hi, thanks for sharing the information with us.
That's helpful for addressing the offline issue~