Mapping and Zone cleaning issue

FZN · 07/07/2020 13:02

My Roborock S6 seems confused when zone cleaning. It doesn’t identify the correct zone and mostly cleans the room opposite to the selected room. Doesn’t finish the zone cleaning and returns back to the dock. Sometimes only cleans 1m2 area and reruns to dock. I have tried re mapping several times but doesn’t help.

RR_Support · 07/09/2020 07:53

Hello,

Thanks for reaching out.

Go to cleaning history and send us a room cleaning map. Please mark the selected room and the opposite room it goes to.

Also, please send us a zone cleaning map.

Use wet cloth to clean the wall sensor and cliff sensors as pics attached.

Mapping and Zone cleaning issue

Mapping and Zone cleaning issue

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