S5 max seems lost, doesn't move, no map

Cass · 11/16/2020 17:09

I've had my s5 max for 8 months and have had no issues. A few days ago it started acting funny and wasn't cleaning, it would say positioning and go in circles. If it did move around, there was no pattern, going in circles, not cleaning correctly. I tried resetting hoping it would work again, and still is lost. It stays in the same spot going in circles and doesn't create a map. I tried emailing support and haven't gotten a response. Please help! This was $600 there is no reason it shouldn't be working!

Alex · 12/15/2020 22:17

HI, i have a similar problem with my S5, could you fix your vaccum??

RR_Support · 12/16/2020 08:24

Hello,

I found that you emailed us and figured it out by removing the dryer sheet stuck in the wheels.

S5 max seems lost, doesn't move, no map

S5 max seems lost, doesn't move, no map

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