Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
We are sorry to hear that your device did not work well. Please try the following:
Could you please double check if the main brush cover is well installed or not?
There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See the video below:
https://drive.google.com/file/d/1kyL_EryXomYEeF_f5-9ldbNvn-qOg6Dm/view?usp=sharing
If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?
I've noticed the dust shield inside the top of the dust bin area gets covered with debris and affects the suction power. Is this piece able to be removed and cleaned? Only solution I've found is to brush it clean with the included brush but the next time the base empties it just attracts the dust back on top of it
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