Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
After 3 days, Roborock customer support has mostly ignored me but finally sent me the URL and phone number of Amazon Logistics to inquire about the shipment. Roborock said they are not responsible for me getting the item, that it's between me and the shipper. I went to the URL and the phone number at Amazon Logistics, and they said they have no record that Roborock ever sent the item and said that they cannot talk with the customer of a third party vendor. They will only talk with the vendor. But the vendor (Roborock) refuses to inquire about the order or follow up on the shipment. They just say they are not responsible for this. This customer service is absolutely terrible, and of course the vacuum that I never received (after paying $700) is perfectly unsatisfactory.
Update 4 days after failed delivery: According to Amazon, Roborock gave me the wrong company name ('Amazon Logic'), the wrong order number, and the wrong URL and contact information to investigate this myself. They are trying to track it down but they have no record of any transaction from Roborock. They say I need to follow up with Roborock, but Roborock still won't reply to my messages.
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Very similar experience. Ordered a Q Revo for Black Friday directly from Roborock. They shipped it via Amazon shipping and after a couple of days of no progress on the shipping the carrier reported the package lost. Contacted Roborock who contacted the carrier and confirmed the unit was lost in shipping. Roborock didn't ship a replacement, they just cancelled/refunded the order. I love roborock (this would've been my 2nd unit) but this has been a really negative experience. Not sure what's up, but can't recommend Roborock after this.