Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

E20 Vacuum unable to communicate with Roborock App on Android phone through Hitron CGNV2

New Owner 170 3 0

E20 Vacuum unable to communicate with Roborock App on Android phone through Hitron CGNV2

New Owner 170 3 0

In my first post I had a mistaken assumption. The information to follow is correct...Tech specs show my Hitron Gateway to use 2.4 GHz wi-fi. On my phone I enable location access for the Roborock app, but the app cannot find the vacuum. I can't see why my two Samsung phones cannot find and communicate with the vacuum.

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi, E2 could only work with Mihome app. Please check attached file.

    https://forum.roborock.com/uploads/202/XHLC93K3TAYV.pdf


    Like0
    Reply
    Amirr123
    Amirr12305/07/2024      12:58
    @RR_Support:

    When trying to connect an E20 vacuum to the Roborock app on an Android phone through a Hitron CGNV2 router, users often encounter communication issues. This problem, which can be particularly frustrating, might be related to the router's configuration or network compatibility. The metronet an Internet Service Provider known for its fiber-optic networks, can sometimes require specific router settings to enable seamless communication between devices. To resolve this issue, users may need to adjust the Hitron CGNV2's security settings or ensure that both the vacuum and the phone are on the same network frequency.

    Like0
    Reply
    Kassey09
    Kassey0905/20/2024      16:59
    @Amirr123:

    When the replacement need arises, always look for the best providers near your https://vidmate.bet/ area.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
New Owner
Welcome to Roborock Forum