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I’m having the same issue right now and would like to know as well. We have a step-down living room that we have to pick up the robot and place. However, it either messes up the map for the main floor (if map saving is on) or I lose my mapped floor plan (by turning the map saving off). Hoping the company can respond/support as this is a big concern.
Hey, I'm waiting for this same feature. In the meantime.. I found a reddit post of a guy who takes the smart out of the vacuum but it serves to let him vacuum the 2nd story without messing up his existing saved map on the first floor. Should work.. but sadly won't let you use no-go zones and stuff like that. Essentially you delete your current map (there should be 2 backups, so its still safely in memory) and turn off the map saving mode. I think it will work until this update ever comes out.
https://www.reddit.com/r/Roborock/comments/fa0kvs/roborock_s4_multi_story/
We are so sorry to tell you S5 could only save one map at present. It will recreate a new map and delete barrier or no-go-zone you set before once you move it to another floor. If not, please reset map manually to avoid map duplicated, or robot will get confused. Besides, remember to bring the dock together with robot to another floor.
For multiple map saving suggestion, we will forward your advice to our developing department and hope they will add this feature in the future.
Hi,
I also agree with the previous persons requesting this feature. I would really appreciate a firmware update to the S5 in order to handle multiple floors!
Thank you for your feedback, we will forward it to our tech department and hope it will be improved in future~~ Hope you have a rainbow day~
This is a very important feature that is greatly needed. Please do an update of the software to include this!!!
Well noted, and thanks for your feedback, we will try our best to improve it in future~ Nice day~~
I agree with this concern and would like to use mine on a second floor.
Noted that. We will forward your request to our tech team.
Please add multiple maps! I have one step down to another room and I can't include it in my map because I have to pick up the vacuum to access it. Please please!
I see, we have forwarded this request to our tech team and hope that they can manage it in the future.
Back to your case, you can use a vinyl mat or a ramp t eliminate the step between the rooms.