S5 Max mopping bracket falls off?BVL7906/12/2020 15:26 1224 5 1

BVL79

Hi all,

I got my S5 Max a few weeks ago, and am really enjoying it for the most part, except for one thing so far.

Three times or so now, I have started the mop function, and come into the room later to find the mop water tank bracket had become detached from the unit, and was lying somewhere on the linoleum floor. There has been no notification from the app that it came off, and the robot continues its cleaning cycle as if the mop is still attached. This just happened where I received the notification that the cleaning was complete, and the robot had returned to the dock, with the mop bracket not far where it started, and I could tell it happened early on because the floor did not look any different than prior to starting.

The S5 Max always tells me that the mop attachment has been connected and mop mode is ready, so the times it has fallen off does not seem any different than other times where it stays on with no issue, which makes diagnosing the problem tricky.

When it fell off most recently just now, I had dampened the mop cloth quite heavily, so I wonder if the gravity of the water weight was enough to pull on to become lose? Just wondering if any of you have experienced the same problem, and what if any solutions helped fix it.

Thank you in advance!

RR_Support

Hello,

Thanks for reaching out.

Do you mean that the mopping pad with mopping cloth attached dropped or the whole mopping system?

Is it possible to send us a video of this abnormal behavior? You can upload it online if it is large.

Besides, is there any voice alert after you installed the mopping attachment? Please check the latch on the mopping pad and ensure that it is not faulty and connects to the robot itself firmly.

May I know when and where did you purchase this S5 Max?

April

That happens to me as well