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S5 Max Bricked Dead

Ray Lee 595 1 0

S5 Max Bricked Dead

Ray Lee 595 1 0

Hi,


I had the S5 Max working grear for about 6 months. But today it decides to stop working completely after cleaning a remote room, so no docking after cleaning.


Trying to bring it to the dock but no lights turned on. No sound. No nothing. It's dead. Trying resetting to no avail.


What gives?


Any help is appreciated.

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  • RR_SupportStaff Member

    Hello,

    What about the robot itself? Can you turn it on manually by pressing the power button?


    If you have wiped charging contacts, could you send us pictures of charging contacts on dock and underneath of the robot as the attached picture "charging contact"?


    Please check if the dock charger is working or not.

    The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. See attached picture.


    Kindly double confirm if the cable and the slot of the dock are well connected.

    Please push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

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