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Device appears offline

Serhat 3137 4 0

Device appears offline

Serhat 3137 4 0

I have a s6 maxv and the device appears offline.can you help please? I can’t use the device via the app.

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  • Tunc

    Same problem here Serhat. My device is S5 Max and after I used my device today it does not appear on the Roborock application anymore. Lots of people have the same problem on reddit/roborock. Maybe its a server issue, waiting for support.

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    RR_Support
    RR_SupportStaff Member11/08/2020      08:32
    @Tunc:

    Hello,

    Sorry for the inconvenience caused here.  


    It's working now. Please try again and let us know if you have any further question.

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    gary
    gary12/19/2020      21:27
    @RR_Support:

    I recently bought an S5 Max on Black Friday. It is going offline and when tried to restart with the long press on the power button it is not responding. I had to do a hard reset by pressing on the dot next wifi led. I am thinking of returning it. This is happening the second time in a week span. Is it a defective piece?

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    RR_Support
    RR_SupportStaff Member12/22/2020      14:06
    @gary:

    Hello,

    Could you send us a short video of the abnormal behavior?


    Also, when and where did you purchase this S5 Max? Could you send us the purchase info? Like invoice or receipt?


    Note: You can email us support@roborock.com so that our agent can follow up and provide a proper solution.

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