Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Same problem here Serhat. My device is S5 Max and after I used my device today it does not appear on the Roborock application anymore. Lots of people have the same problem on reddit/roborock. Maybe its a server issue, waiting for support.
Hello,
Sorry for the inconvenience caused here.
It's working now. Please try again and let us know if you have any further question.
I recently bought an S5 Max on Black Friday. It is going offline and when tried to restart with the long press on the power button it is not responding. I had to do a hard reset by pressing on the dot next wifi led. I am thinking of returning it. This is happening the second time in a week span. Is it a defective piece?
Hello,
Could you send us a short video of the abnormal behavior?
Also, when and where did you purchase this S5 Max? Could you send us the purchase info? Like invoice or receipt?
Note: You can email us support@roborock.com so that our agent can follow up and provide a proper solution.