Roborock E4 "Not Responding" with Google home via the MiHome appRaTy11/13/2020 16:57 1344 4 1

RaTy

I got a roborock E4 a few days ago and it has been working just fine. However, since I could not use my roborock app to sync e4, I used miHome app to connect it to Google home. But all It says "not responding" when I look at the device in the app on my phone, and the speaker will say "I'm sorry, but I can't reach roborock right now" if I give it a voice command to start the vacuum. The vacuum still works just fine if I use the miHome app itself instead of trying to initiate it through Google Home. I tried unlinking the accounts and the linking it again, but that didn't help and Google Home still says "not responding" when I look at the device in the app.

RR_Support

Hello,

Thanks for reaching out.

Sorry to tell you that the E4 does not support Google home, it supports Alexa only. 

Below is the instruction:

https://support.roborock.com/hc/en-us/articles/360035567312-How-do-I-connect-robot-vacuum-to-alexa-via-skill-Roborock-Home-or-Mi-Home-

JT

Why would you decide to neglect half the market with this decision?