Mop Function Not Working

dcostar · 03/10/2021 05:26

Hey

A month after use, the mop bracket stopped dispensing water.

i've tried all the steps mentioned in previous posts with no luck. (check air hole, wet map, turn off carpet mode, etc)

Did anyone else have a similar experience?

Thanks

RR_Support · 03/11/2021 04:57

Hi, thanks for reaching out. Could you please tell us your model number first? You can also send us your device's SN so that we can suggest accordingly.

Open the cover of the device and take out the dustbin. There's a barcode on the device (not on dustbin). The SN is under the barcode like R0201S82418800.

If the device has already been added to the app, SN could also be checked there. See attached picture "info"

Mop Function Not Working

Mop Function Not Working

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