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Can the S7 scratch delicate floors?

Bram 1416 6 0

Can the S7 scratch delicate floors?

Bram 1416 6 0

Hi,

i'm thinking of buying a S7 but found some articles of people complaining about scratches on their floor because of the four tips of the brush cover touching the floor.

see here; https://www.reddit.com/r/Roborock/comments/p0wt90/roborock_s7_scratches_the_floor/

Is this a risk or did this happen because of wrong usage?

Thanks a lot!

Bram

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  • Bram

    And here is a link to a video where it's mentioned

    Here from 7:14 https://www.youtube.com/watch?v=3HtjWbSwUXk&t=434s

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    RR_Support
    RR_SupportStaff Member11/10/2022      03:44
    @Bram:

    Hello, thanks for reaching out. The wheels of robot touching your floor directly are made of rubber. Our robot is floor friendly designed and has been tested in the lab without causing damage to floors. Please also clean the main brush and its cover regularly in case there may be some foreign objects get entangled on the brush and cause potential risk. Also please make sure the the main brush cover is installed properly just in case. There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. 


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    Blackpaw
    Blackpaw05/06/2023      15:25
    @RR_Support:

    Did you test on polished hardwood floors? that seems to be the main area of complaints

    Like0
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    RR_Support
    RR_SupportStaff Member05/09/2023      07:49
    @Blackpaw:

    Our robot has been tested in the lab without causing damage to floors. 

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