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Q7 Max Plus Leaving Dock By Itself

WWAUSA 552 2 0

Q7 Max Plus Leaving Dock By Itself

WWAUSA 552 2 0

Hello.

I bought a Q7 Max Plus last week and i have a problem for last 2 days.

Roborock leaving it's dock when i sleeping at night. When i wake up, i find it 5 cm away from it's dock. I dont know why its happening.

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  • WWAUSA

    I forgot sorry. And when i check situation of the robot from map on the app, it looks like sleeping because i see ZZZZ on the app.

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    RR_Support
    RR_SupportStaff Member12/10/2022      08:30
    @WWAUSA:

    We are sorry to hear that your device did not work well. Please try the following:

    Could you please clean the charging contacts on the dock and on the bottom of the robot to see in case there may be some dirt on them?

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist? 

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