S7 Leaves Dirt Around the Edge of Carpets and Area Rugs

S7 Leaves Dirt Around the Edge of Carpets and Area Rugs

Seems to me my biggest issue is that my S7 pushes dirt up to the edges of carpets in my home. When it makes the transitions from hard floor to the carpets it leaves a lot of dirt at the edge of the carpets.

I then must get out the regular upright vacuum and go around all the carpets and area rugs…

Is this a know issue or is it just me?

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  • So it appears I’m the only one that finds the cleaning inadequate?

    Like0
    RR_Support
    RR_SupportStaff Member12/17/2022      16:30
    @Clemdog:

    Could you please double check if the main brush cover is well installed or not?

    There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See the video below:

    https://drive.google.com/file/d/1kyL_EryXomYEeF_f5-9ldbNvn-qOg6Dm/view?usp=sharing


    If it's well installed, but the issue persists, could you please send us a picture to show the bottom of the robot?

    Like0
    Clemdog
    Clemdog12/17/2022      18:18
    @RR_Support:

    The cover looks to be fine. It locks in just like the one in your video.

    I’ve tried to upload a picture but keep getting error code 500…

    Like0
    Clemdog
    Clemdog12/20/2022      20:42
    @Clemdog:

    Hello?

    Like0
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