Q5 dust bin not emptying.

Rich · 02/14/2023 22:03

I have a Q5 with the automatic dust bin empty docking station. For the life of me I cannot figure out why the dust bin is not emptying. I have to manually empty the dirt and dog hair out from the dust bin every other day. The vacuum does a great job cleaning the floors, but I would like it to pull the dirt into the bag. I've examined the docking station for obstructions, and I don't see anything that is blocking it. The channel to the bag looks clear. Some dirt is getting to the bag, but very little. I'm wondering if there is a leak in the suction to the bag that is preventing pulling the dog hair and dirt into the bag.

I would appreciate any help in determining what is wrong with the cleaner.

Thanks in advance.

Rich

RR_Support · 02/26/2023 10:51

Hello, thanks for reaching out.

Could you please double check if the main brush cover is well installed or not?

There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See picture below:

momo · 03/10/2023 15:36

same problem and checked main brush cover twice and reinstalled. makes me think there is a suction issue somewhere...

Noel · 03/23/2023 13:10

Hello There.

I have the same problem with my brand new Q5+. I like Roborock. This is my second product. I've had the S4 Max for over a year now and we decided to purchase the Q5+ because of the auto-empty bin feature.

But it's not been doing that. I have a husky so we run the Q5+ everyday, just because of the dog hair. But I have had to manually remove the hair from the cleaaner.

Is this something you guys are looking at?

Need some advice.

Q5 dust bin not emptying.

Q5 dust bin not emptying.

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