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S5 - Charging issue

KF05/18/2023 02:25 148 2 0

S5 - Charging issue

KF 05/18/2023 02:25 148 2 0

the battery was charged about 30%, then it came out from the dock with error 13. clean up thoroughly with alcohol for both dock and vacuum charging point, but it did worked. the problem keeps repeating and it is too annoying. please advise.

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KF

05/18/2023 02:26

it did NOT worked.

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RR_SupportStaff Member05/18/2023 04:41
@KF:
We are sorry to hear that your device did not work well.
The issue you faced may not be solved in a short answer. We hope we could work with you to locate the cause and address it. Would you please contact us at support@roborock.com(if you are in EU, contact support@roborock-eu.com)so that we can better assist?
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