Point system is purposely misleading customersCB06/08/2023 16:16 208 5 1

CB

I can’t use the 6000 points I have because to use the points for an entire purchase you must have a vacuum in the shopping cart, which I have no need for after purchasing 3x robots in a single purchase. Nowhere on the Roborock US site or in”point redemption” says anything about needing a vac in the cart. I feel Roborock us purposely defrauding its customers by not clearly stating this. Why would I buy 3x robots in one purchase then? I would have done one at a time if I had known this. Several emails back and forth with support clearly documents support has no answers to lack of documentation on the vac in cart requirement. Therefore, the point system is a scam aimed at obtaining customers with Roborock having no intention of full filling their point program.

JA

Agreed... I was under the impression that the points could actually BE USED. Hiding terms with word play to get people to by your product then telling them 'that's not what a full purchase is' is MISLEADING. The way this program is set up doesn't allow you to use it for accessories (which the robot didn't come with any thing extra, and are priced pretty high for 'consumables'). The only thing I see is to use 250 point to take a few dollars off the item. But this part of the site seems to be MORE ABOUT SELLING SWAG (magnets and bags) than supporting the consumer's long term experience with a truly usable rewards program....this is rather DISAPPOINTING especially for some one like CB (original post) who bought 3 robots without being able to use the points for anything useful. This program needs to be looked at and reevaluated. ROBOROCK...DO BETTER!

RR_Deal

Hello there, we have the Roborock Points Program, please refer to the link: https://us.roborock.com/pages/roborock-points-program.

ScottFL

Exactly, I have 2000 points and I was under the impression you could use them to buy items from the store. You can't use points to buy an entire item, you just use a few points to get a couple dollars off the price of an item.

What a scam!

MLR

I agree!! Roborock, this is the most pathetic scam I've seen of a company who should be trying to keep happy customers coming back to your site for a long time!!! Please fix it and make a useful program AND clearly state how it is to work for future (non-vacuum) orders which all of your vacuum customers need to purchase accessories, OR just delete it alltogether and cut the farse!!!