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Rooney Aago 585 1 0

Roborock firmware won’t update? Please help

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  • RR_SupportStaff Member

    Please make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If the upgrading failed, try methods below:

    1. Check if there is new version of the appin google play or app store. You can also uninstall and reinstall the APP.

    2. Move robot close to router and try it again.

    3. Move robot away from dock. Reboot the device by holding the power button to turn it off and keep holding the same button to turn it on.

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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Rooney Aago
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