Support

 

Start a topic

Discussion List

• Comments2
  Views253
  Follows1
  Votes0
  
  Support

  robot notifications on phone

  explain to me how roborock is able to contact my cell phone when i am miles away from home and not on wifi.

  tanner 04/07/2023      11:50 253 2 0 0 points
• Comments1
  Views1.1K
  Follows0
  Votes0
  
  Support

  Adding Furniture - Is there an option to set it so that RoboRock goes under?

  I just want to ask the group. if I add furniture to the map manually, but knowing the Roborock can go under this furniture is there a setting I can u…

  JohnR 07/21/2023      19:00 1.1K 1 0 0 points
• Comments3
  Views4.2K
  Follows0
  Votes0
  
  Support

  Carpet Avoidance for Vacuum & Mop

  I am looking into purchasing a Roborock S7 or S8, but need a specific feature that I have not been able to verify. I have a silk carpet (with long t…

  twil01 06/30/2023      08:25 4.2K 3 0 0 points
• Comments1
  Views604
  Follows0
  Votes0
  
  Support

  Brand new out of the box Dyad Pro: immediate E5 error

  Help please, brand new out of the box Dyad Pro threw an E5 in my very first use in very first room. Relatively clean laminate floors.

  Joel 07/07/2023      22:28 604 1 0 0 points
• Comments1
  Views702
  Follows0
  Votes0
  
  Support

  Roborock S7 MaxV - Error 4

  Hello, my Roborock S7 MaxV has problems with one of the Cliff sensor. When I start the robot the bad "Error 4 - Cliff Sensor" is coming up …

  Robo-Mark 07/13/2023      07:23 702 1 0 0 points
• Comments1
  Views3.5K
  Follows0
  Votes1
  
  Support

  Q Revo Fan Error on First Clean

  Started using it today. 15 minutes into the first clean. Internal error : 155 Fan Error. I reset the vac using the reset button but after resuming th…

  DanH 07/15/2023      04:02 3.5K 1 1 1 point
• Comments2
  Views560
  Follows0
  Votes0
  
  Support

  Q Revo Unable to Finish First Clean

  Just curious if anyone else is running into this issue....First time using the device, quick mapping went smoothly and the first 10 minutes of the cl…

  Kip 07/13/2023      05:24 560 2 0 0 points
• Comments1
  Views427
  Follows0
  Votes0
  
  Support

  Cleaning solution: is it safe for pets?

  Hello! we just started to use the mop feature & have the Roborock solution. Is this safe for dogs? What’s the best process to ensure it is safe. …

  Za 03/31/2023      23:19 427 1 0 0 points
• Comments10
  Views846
  Follows0
  Votes0
  
  Support

  Roborock S50 Can't Power on, alway restart.

  I have a problem with my Roborock S50. The device cannot be started when the charger is not connected. When connected to the charger, the device sta…

  LEADER 09/26/2021      07:12 846 10 0 0 points
• Comments2
  Views693
  Follows0
  Votes0
  
  Support

  Roborock S4 Max spitting our chunks of hair

  Roborock S4 spits out big chunks of hair out even when dustbin is empty. I have tried cleaning brush, filter but no luck. I also have Roborock S5 and…

  Pam 03/01/2023      16:43 693 2 0 0 points
• Comments6
  Views1.1K
  Follows0
  Votes0
  
  Support

  Is the S7 MaxV compatible with the Ultra Dock that comes with the S7 Pro Ultra?

  Just a simple question. I don't see why it shouldn't be, but I may be missing something. Thanks in advance

  BSBola 06/10/2023      03:44 1.1K 6 0 0 points
• Comments1
  Views116
  Follows0
  Votes0
  
  Support

  Exact model # of S6 Pure

  How do I know exactly what model I have? I am looking to replace the main brush motor, I have what sold on Amazon as an S6 Pure. On Alixpress there i…

  SomeGuy 06/19/2023      17:38 116 1 0 0 points
• Comments10
  Views1.9K
  Follows0
  Votes0
  
  Support

  Roborock and chairs with legs of steel pipes?

  Hi, New here and we are looking into buying a robotic vacuum cleaner and the S6 MaxV is on top of my list at the moment. But I'm a bit worried about …

  JohnBull 12/30/2020      21:51 1.9K 10 0 0 points
• Comments1
  Views727
  Follows0
  Votes0
  
  Support

  S4 Wheel Module Replacement

  Does anyone know if wheel replacements are available for the S4? My left wheel is very difficult to move compared to the right one and I'm getting an…

  Billy 06/14/2023      15:37 727 1 0 0 points
• Comments1
  Views1.3K
  Follows0
  Votes1
  
  Support

  S7 max V stopped 4 seconds after starting schedule

  The Roborock S7 MaxV just stopped 4 seconds after it started. It just says "cleanup interrupted" and when I click on it to get more details…

  James 06/16/2023      05:01 1.3K 1 1 1 point

 

Start a topic