Support

Discussion List

• Comments1
  Views759
  Follows0
  Votes0
  
  Support

  Roborock S501-01 Boot failure

  I have tried all combinations of button presses with reset on & off dock. Nothing works. Buttons do not respond. I have used this less than 1 …

  SD 03/04/2023      21:05 759 1 0 0 points
• Comments1
  Views692
  Follows0
  Votes0
  
  Support

  How to take apart Roborock dyad

  Hello! I have this problem https://www.youtube.com/shorts/MzgQt87-VCs How to take apart correctly for repairing?

  Meruzh 03/02/2023      14:03 692 1 0 0 points
• Comments9
  Views716
  Follows0
  Votes0
  
  Support

  Roborock S5 max - talks continuously without reason

  The robot says that the mopping tank has been installed or removed regardless if the tank inserted or not. Mopping works, looks like the sensor is b…

  HeavyUser 01/03/2023      14:15 716 9 0 0 points
• Comments1
  Views2.1K
  Follows0
  Votes0
  
  Support

  Max height of carpet for S7 or S8

  We are in the process of moving and buying new carpets. What is the max height of carpet the S7 or S8 can vacuum without getting stuck/tangled?

  Sandy 02/26/2023      19:46 2.1K 1 0 0 points
• Comments0
  Views694
  Follows0
  Votes0
  
  Support

  Upgrade from S8 to S8 Pro Ultra possible?

  Hi, Would it be possible to first buy a S8 roborock vacuum/mopping robot, and then later on buy a docking station, as in the S8 Pro Ultra ( water res…

  meerschh 02/28/2023      06:45 694 0 0 0 points
• Comments2
  Views1.5K
  Follows0
  Votes0
  
  Support

  Mi Home app & Roborock S5 - settings menu missing from app after update

  Hi, Mi Home app has received bigger update during last few months. I noticed that GUI is a bit different and I can't find the Roborock S5 vacuum sett…

  m_____ 02/16/2023      09:16 1.5K 2 0 0 points
• Comments1
  Views579
  Follows0
  Votes0
  
  Support

  S7 MaxV Ultra not cleaning well

  Hello, I just bought a brand new S7 MaxV Ultra vacuum/mop. I set it up and charged it and ran it to do the mapping. I then took off the mop plate t…

  Sharon 02/19/2023      02:42 579 1 0 0 points
• Comments1
  Views1.6K
  Follows0
  Votes0
  
  Support

  The Roborock App keeps renaming rooms.

  The app keeps renaming rooms. Custom room names I have created keep reverting back to default names. This mainly only happens on my 2nd level Maps. I…

  Mr Roboto 02/20/2023      05:01 1.6K 1 0 0 points
• Comments1
  Views163
  Follows0
  Votes0
  
  Support

  Roborock 2 S50 Show blinking red flash

  How to solve this fault status? I checked the cable and clean the charge point both on the dock and vacuum unit. But, it is still not working. To rep…

  churos 02/15/2023      01:57 163 1 0 0 points
• Comments1
  Views294
  Follows0
  Votes0
  
  Support

  Roborock 2 S50 Show blinking red flash

  How to solve this fault status? I checked the cable and clean the charge point both on the dock and vacuum unit. But, it is still not working. Is thi…

  churos 02/14/2023      08:38 294 1 0 0 points
• Comments1
  Views1.2K
  Follows0
  Votes0
  
  Support

  S7 Error - main brush jammed without material stuck

  I have the S7 for about 6 months and I noticed that a few days ago it started to make an abnormal noise and the main brush stuck alarm. I did a compl…

  Marvin 02/11/2023      13:34 1.2K 1 0 0 points
• Comments3
  Views2.7K
  Follows0
  Votes1
  
  Support

  Roborock S6 bad noise

  Hi there! Recently my roborock started making a strange noise, loud too. I tried taking apart and reinstalling the main brush but it didn't help. All…

  Marcello 06/15/2022      15:51 2.7K 3 1 1 point
• Comments0
  Views185
  Follows0
  Votes0
  
  Support

  Roborock S6 very bad Noise

  Hi, I have the same problem as this user Roborock S6 bad noise - Roborock forum I have located the issue to the dustbin. If i remove the dustbin the…

  Robbman83 02/15/2023      14:19 185 0 0 0 points
• Comments1
  Views947
  Follows0
  Votes0
  
  Support

  S7 maxV zigzag pattern has changed after firmware update 02.57.26

  Hello S7 maxV users! The zigzag pattern of my Roborock S7 maxV has dramatically changed after firmware update 02.57.26. Now the typical zigzag has be…

  Gusadel 02/05/2023      20:25 947 1 0 0 points
• Comments1
  Views719
  Follows0
  Votes0
  
  Support

  Roborock S7 MaxV Ultra "No dust bin or filter in the robot, reinstall and retry".

  My vacuum keeps repeating "No dust bin or filter in the robot, reinstall and retry". I have removed and replaced the dust bin and filter s…

  JimA 02/03/2023      15:05 719 1 0 0 points