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  Side brush gets tangled in carpet

  I had a Neato Botvac for 7 years that recently quit working. I didn’t realize how convenient it was to have. Neato does not have a self-empty option,…

  Disappointed 10/29/2022      02:09 503 3 0 0 points
• Comments1
  Views313
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  Out of the box failure to dock/charge

  Title basically says it. Roborock S7 started off rotating on dock after docking command was given, then wandering off. It would stop, then wander off…

  Sean 12/01/2022      00:40 313 1 0 0 points
• Comments1
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  No dustbin installed error on S5 Max

  Hi everyone! I've been a happy Roborock S5 Max user for a year. But lately I keep getting 'No dustbin installed' message whenever I started the robot…

  VeganPeace 11/29/2022      22:23 1.5K 1 1 1 point
• Comments3
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  S7+ LiDAR sensor error 1

  Hello Support, Our new (2 months) S7+ is consistently giving an Error 1 today after working for a couple of months. The error 1 started after washing…

  AH 11/24/2022      22:28 2.7K 3 0 0 points
• Comments33
  Views12.6K
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  Votes4
  
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  Cleaning under couch?

  My S5 used to always clean under couches at first, but recently it stops doing so. There is definitely enough room under the couch for the vacuum. A…

  RVD26 02/08/2020      18:03 12.6K + 33 4 4 points
• Comments3
  Views703
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  S6 Pure map / navigation issues

  Hi I am having continuous issues with my S6 Pure mapping and navigation. For several weeks this has been my experience: 1. Map the house. 2. Spilt …

  Jono 11/19/2022      05:00 703 3 0 0 points
• Comments2
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  Disconnect wifi issue roborock S5

  I had two problems with my roborock s5. first problem: the app my hime is VERY BAD. It can't load the maps, it's very slow. Problem 2: when I send …

  Missnamis 11/27/2022      21:18 308 2 0 0 points
• Comments4
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  Hungarian voice pack and language for S7

  Dear support team, When can I use it?When to expect?Where is the development going? Br, Andrea

  Andrea 06/28/2022      12:05 573 4 0 0 points
• Comments5
  Views1.9K
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  S7 Maxv Can't vaccum a black rug

  S7 maxv not able to vacuum my black rug. Video: https://youtu.be/TEIjGOVRXfU

  Leo 05/17/2022      20:08 1.9K 5 1 1 point
• Comments1
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  wash with Roborock S50: best mix and solve problem exiting water

  Hi to all! I have 2x Roborock S50. I want to know your custum mix for washing! I try both water and detergent but I never found a very best-mix! What…

  holyhope 11/23/2022      12:30 481 1 0 0 points
• Comments3
  Views268
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  S5 Max no more no-mopping zones

  Hi, I deleted my map because of erratic behaviour when mopping (the robot went up and down over the same track). I’ve used the quick scan mode and so…

  YnnaD 11/19/2022      16:27 268 3 0 0 points
• Comments1
  Views417
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  New wifi network

  Hi , can I connect the s6 to a new wifi network via the mi home app? If not, can you please tell me how to do it?

  Th 11/18/2022      12:53 417 1 0 0 points
• Comments3
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  S7+ Max will series of issues. In chronological order. Issue for last 4 weeks. Now it's dead.

  1 first started get stuck on no pile rugs 2 can't hold a charge to clean 1600 square feet 3 kept going in circles 4 Can't find dock 5 Now cannot char…

  Sgathaich 11/14/2022      22:47 168 3 0 0 points
• Comments1
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  Connectivity for Roborock S7 MaxV Ultra

  Does Roborock S7 MaxV Ultra need a 16Amp socket connection for connectivity or would a 6Amp socket connection do?

  Nomadian 11/13/2022      12:16 140 1 0 0 points
• Comments0
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  MSDS ROBOROCK S6 MAXV

  I need to send the vacuum cleaner by courier, they require msds please send me

  DN 11/15/2022      07:45 180 0 0 0 points