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  Any plans to offer genuine Roborock Accessories Kit?

  Maybe it is available outside the United States but I would like to see Roborock sell an accessories kit for the S5 Max. Even something like 2 mopp…

  Dan 12/09/2020      09:00 206 0 1 1 point
• Comments1
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  Service centre

  Can i bring the vacuum on flight since the batery is attached..thank you

  Linda 12/09/2020      05:47 194 1 0 0 points
• Comments0
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  Translation Suggestion (Spanish)

  Hello, I suggest a correction for the Spanish translation. The option "Vacuum only" should be translated in spanish as "Solo Aspirado&…

  Bruno 12/08/2020      21:18 191 0 1 1 point
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  Error 14

  My Roborock S5 started to give error 14 after less than a year use. What should I do? How can I request warranty to fix this?

  Nima 12/07/2020      18:46 1.4K 1 0 0 points
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  S6 No Mop Area

  Does the machine know when to stop mopping (i.e. on rugs or rooms with multiple rugs). Or does that have to be specified somewhere? I would like to l…

  Kaylix 12/07/2020      00:15 303 1 0 0 points
• Comments1
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  New S6 Question

  I have setup my device and it cleaned a large portion of my house then returned to the dock to charge. Will it automatically return to the last spot …

  Kaylix 12/04/2020      23:36 380 1 0 0 points
• Comments6
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  Device offline

  Hi, Its been a month exactly that I purchased roborock s6 maxv , it was working fine for couple of times and now the device is offline in my app. I t…

  Rds 11/20/2020      00:48 332 6 0 0 points
• Comments5
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  Map Not Loading Roborock S5

  Hi. I have a Roborock S5 and an S6 that are cleaning the same single story house. The S5 for some reason gets frozen trying to load its map onto th…

  robosam 09/11/2020      21:56 7.6K 5 0 0 points
• Comments0
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  Mopping Y pattern

  I only registered to let you know that I was loving my Roborock S5 Max until I found out that it doesn’t have a Y pattern for mopping. This is a sham…

  RoboDoesntRock 12/08/2020      13:14 505 0 5 5 points
• Comments1
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  No-vacuum zones in app

  Hello. Big fan of my S5 max. But one feature I miss in the app is no-vacuum zones, i.e. zones where the robot can pass, but don't vacuum. I have for …

  Hajn 12/06/2020      12:35 191 1 0 0 points
• Comments2
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  New S6 maxV gets hung up on base

  My S6 maxV is only 3 days old and twice it has gotten hung up on its base. You can see it here https://photos.app.goo.gl/3jqpVatci6g61mFz5 One time i…

  garymc 12/03/2020      19:05 193 2 0 0 points
• Comments4
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  Selecting a floor in the Android app is no longer possible

  Hi, Since a week or so there is no longer a possibility to select the floor where the Roborock cleaner is at. I have a S5 max. It used to be possible…

  CleanyClown 12/02/2020      13:45 408 4 0 0 points
• Comments5
  Views308
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  Unable to buy original accessory in India

  I stay in USA and for my mom(60+ age) who stays in India, I had bought the S5 max. It is working fine however I want to order the original accessorie…

  Harip 12/01/2020      11:07 308 5 1 1 point
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  S6 mapping issue

  Hi roborock team, The little area circled in yellow is an area under a shelf where the robot can enter. The robot somehow thinks it’s a different roo…

  Rainy 12/02/2020      11:59 151 2 0 0 points
• Comments2
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  Discussion

  Roborock S4 /Xiaomi Mi

  The S4 looks like the Xiaomi Mi which has been slightly modified with a new colour and no mop. I am wondering whether the machine is perhaps the same…

  RileyBrown 12/01/2020      12:48 162 2 1 1 point

 

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