Support

Discussion List

• Comments1
  Views180
  Follows0
  Votes0
  
  Support

  Cleaning multiple floors ?.

  Hello, Is it possible to have the Roborock clean the upstairs during the day and moving it to the 1st floor at night? Will it map the 2 different fl…

  alexsunny123 02/18/2021      13:19 180 1 0 0 points
• Comments9
  Views8.4K
  Follows0
  Votes0
  
  Support

  Error: 117 Left ODO error

  Have enjoyed the S6 for about a month but this week the robot announced an internal error. I've reset multiple times but the 117 Left ODO error keeps…

  Walt 01/30/2020      14:50 8.4K 9 0 0 points
• Comments8
  Views318
  Follows0
  Votes0
  
  Support

  Schedules - timeout

  Scheduling timeout, why? S5 Max, v3.5.8_1340, Mi Home https://forum.roborock.com/uploads/357/MUYKMNUPCUOE.jpg https://forum.roborock.com/uploads/574/…

  panthercz 02/11/2021      08:07 318 8 0 0 points
• Comments6
  Views254
  Follows0
  Votes0
  
  Support

  My S5 recharges significantly faster than my S5 Max

  I have both an S5 and S5 Max and noticed that my S5 seems to charge about 30% faster than my S5 Max even though I believe they have the same size bat…

  Ahwman 02/13/2021      14:39 254 6 0 0 points
• Comments1
  Views171
  Follows0
  Votes0
  
  Support

  Where to buy Roborock genuine battery in the US?

  I don't see genuine battery in the Amazon store(US), how to purchase the genuine battery?

  Four0Four 02/15/2021      01:49 171 1 0 0 points
• Comments1
  Views115
  Follows0
  Votes0
  
  Support

  Does saving the map lower back time ?.

  Hello, Just purchased the S4. So far, so great. Wondering if there's any efficiency gained in using the saved map vs having it map every time? We ha…

  alexsunny123 02/16/2021      07:29 115 1 0 0 points
• Comments5
  Views802
  Follows0
  Votes0
  
  Support

  Roborock s6 MaxV wont go on carpet

  I recently purchased the Roborock s6 MaxV and have 2 of the same area rugs in my home. The first run the vacuum navigated the one in my living room f…

  Kittenrainbow 02/10/2021      18:18 802 5 0 0 points
• Comments5
  Views1.5K
  Follows0
  Votes1
  
  Support

  S5 Max mopping bracket falls off?

  Hi all, I got my S5 Max a few weeks ago, and am really enjoying it for the most part, except for one thing so far. Three times or so now, I have …

  BVL79 06/12/2020      15:26 1.5K 5 1 1 point
• Comments8
  Views13K
  Follows0
  Votes0
  
  Support

  Roborock S5 MAX not showing through mi home in Google Assistant.

  Hi. I just purchased an S5 MAX Robot vacuum and everything is working fine execpt for one thing. I am not able to add the vacuum to Google Home assis…

  jaredanz 02/17/2020      10:59 13K + 8 0 0 points
• Comments6
  Views574
  Follows0
  Votes0
  
  Support

  can't connect Google Assistant to Roborock app anymore (S6)

  hi, yesterday i noticed Google Assistant voice commands stopped controlling my S6 (sorry, I can't connect to your Roborock right now) . I tried reco…

  anonyless 05/02/2020      09:29 574 6 0 0 points
• Comments0
  Views249
  Follows0
  Votes0
  
  Support

  NO order of cleaning in the room selection mode

  I choose room cleaning mode and select the rooms to be cleaned but the Robo stars from the same room every time. and it doesn't starts with the dry…

  Ceno 02/14/2021      09:59 249 0 0 0 points
• Comments6
  Views1.8K
  Follows0
  Votes1
  
  Support

  Alexa tell roborock to clean kitchen

  I found this in a review for Roborock plus skill review. "Finally, surprisingly, last day I found it works with specific rooms. Have to be name…

  mike 01/31/2021      15:51 1.8K 6 1 1 point
• Comments1
  Views186
  Follows0
  Votes0
  
  Support

  Mop tank falls off

  My entire mop tank falls off when in mop mode and the Unit continues without it and no prompt. This has happened everyday since I started using the …

  April 02/10/2021      17:48 186 1 0 0 points
• Comments2
  Views150
  Follows0
  Votes0
  
  Support

  Cannot enable mapping

  Hello, when I try to edit a map, its states "Map Saving (Beta)" and says it is not enabled. When I follow the instructions to turn on mappi…

  Miqq 02/11/2021      23:56 150 2 0 0 points
• Comments2
  Views493
  Follows0
  Votes0
  
  Support

  Water didn come out

  I bought S5 max in Jul 20 and satisfy with the performance. However I just found out there is no water out recently. Try to turn the back and check f…

  Maple 02/12/2021      03:59 493 2 0 0 points