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• Comments2
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  Device offline

  Hello, I have had my roborock S5 max for 1 week, however it has become offline for three days. I reset it multiple times and also tried to change the…

  Müge 12/09/2020      16:10 2.2K 2 0 0 points
• Comments2
  Views840
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  Roborock S6 Pure - Mapping issues?

  Hi all, I’ve had a Roborock S6 Pure for about a month now and apart from repeated, unexplainable “Device Offline“ / wifi connectivity issues, it’s be…

  limbskars94 12/09/2020      12:41 840 2 0 0 points
• Comments15
  Views2.6K
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  S5 Max Navigation Issue

  Hi, I encountered a navigation issue with my new S5 Max. There are 3 spots in my house where there are no obstacles but the robot always spin and go …

  Thieu 05/01/2020      08:30 2.6K 15 0 0 points
• Comments10
  Views544
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  S5Max Navigation Issues

  Hi there I have a S5Max and lately it's having navigation issues. It's constantly deviating from inexisting obstacles and it loses a lot of time and…

  Guiler 11/30/2020      11:38 544 10 0 0 points
• Comments3
  Views528
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  S5 Max Firmware 01.10.26 Problem with Mopping

  Hi RR, after using this latest FW, there is a problem with the mopping, the robot running with abnormal path. I had did all this steps to fix and fig…

  Johan 12/03/2020      13:11 528 3 0 0 points
• Comments1
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  Error 14

  My Roborock S5 started to give error 14 after less than a year use. What should I do? How can I request warranty to fix this?

  Nima 12/07/2020      18:46 1.3K 1 0 0 points
• Comments1
  Views298
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  S6 No Mop Area

  Does the machine know when to stop mopping (i.e. on rugs or rooms with multiple rugs). Or does that have to be specified somewhere? I would like to l…

  Kaylix 12/07/2020      00:15 298 1 0 0 points
• Comments1
  Views376
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  New S6 Question

  I have setup my device and it cleaned a large portion of my house then returned to the dock to charge. Will it automatically return to the last spot …

  Kaylix 12/04/2020      23:36 376 1 0 0 points
• Comments6
  Views329
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  Device offline

  Hi, Its been a month exactly that I purchased roborock s6 maxv , it was working fine for couple of times and now the device is offline in my app. I t…

  Rds 11/20/2020      00:48 329 6 0 0 points
• Comments5
  Views7.2K
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  Map Not Loading Roborock S5

  Hi. I have a Roborock S5 and an S6 that are cleaning the same single story house. The S5 for some reason gets frozen trying to load its map onto th…

  robosam 09/11/2020      21:56 7.2K 5 0 0 points
• Comments2
  Views189
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  New S6 maxV gets hung up on base

  My S6 maxV is only 3 days old and twice it has gotten hung up on its base. You can see it here https://photos.app.goo.gl/3jqpVatci6g61mFz5 One time i…

  garymc 12/03/2020      19:05 189 2 0 0 points
• Comments4
  Views393
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  Selecting a floor in the Android app is no longer possible

  Hi, Since a week or so there is no longer a possibility to select the floor where the Roborock cleaner is at. I have a S5 max. It used to be possible…

  CleanyClown 12/02/2020      13:45 393 4 0 0 points
• Comments5
  Views295
  Follows1
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  Unable to buy original accessory in India

  I stay in USA and for my mom(60+ age) who stays in India, I had bought the S5 max. It is working fine however I want to order the original accessorie…

  Harip 12/01/2020      11:07 295 5 1 1 point
• Comments2
  Views145
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  S6 mapping issue

  Hi roborock team, The little area circled in yellow is an area under a shelf where the robot can enter. The robot somehow thinks it’s a different roo…

  Rainy 12/02/2020      11:59 145 2 0 0 points
• Comments0
  Views141
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  Battery issue after 2 weeks unplugged??

  Hello, My S5 was unplugged for about 2 weeks. Now it seems as if it is not charging properly anymore. When it is on the dock, the light at the vacuu…

  BlakeLouis 12/02/2020      16:45 141 0 0 0 points