Support

Discussion List

• Comments2
  Views286
  Follows0
  Votes0
  
  Support

  Viomi V3

  I'm not sure if this is the right place, but this only place I could find. So I bought a New botvac Viomi V3

  SirCalvin 08/17/2020      07:41 286 2 0 0 points
• Comments3
  Views6K
  Follows0
  Votes0
  
  Support

  Roborock S5 - Failed To Initialize Device (3)

  Hello! I have a Roborock S5 device and everyt ime I add the device to the Xiaomi Home app (iPhone X) - I can't seem to connect to it due to "Fai…

  aburelul 06/24/2020      08:28 6K 3 0 0 points
• Comments3
  Views185
  Follows0
  Votes0
  
  Support

  Do mop cloth fiber s5 max is the same as s5 ?

  i wonder if s5 mop cloth is the same for s5 max? i see the appearance is mostly the same, i dont know the size anyone can help? thank you

  vaisaga 08/14/2020      10:04 185 3 0 0 points
• Comments1
  Views2K
  Follows0
  Votes0
  
  Support

  Which app should we be using, Roborock or Mi Home???

  You've included two different booklets with the S4 vacuum, and one says to download Mi Home and the other says to download Roborock. Which is it? On …

  dbtotahvacz 08/15/2020      23:00 2K 1 0 0 points
• Comments1
  Views171
  Follows0
  Votes0
  
  Support

  Deposito con agua

  Recientemente adquirí el modelo e25 y tengo una pregunta acerca del depósito de agua para fregar. El depósito expulsa el agua solo cuando el robot es…

  Gusdrum 08/15/2020      13:19 171 1 0 0 points
• Comments1
  Views576
  Follows0
  Votes0
  
  Support

  S6 on new firmware making strange turns and cleaning only half the room

  I started a room cleaning and the Roborock S6 randomly made these circular turns. It missed the top part of the room and made strange turns. This is …

  glinko3 08/13/2020      21:46 576 1 0 0 points
• Comments1
  Views404
  Follows0
  Votes0
  
  Support

  Use S5 Max for multi floor

  Is there an instruction on how to do multi floor cleaning with S5 Max. Should I create a new map for different floor?

  Ray 08/13/2020      20:51 404 1 0 0 points
• Comments3
  Views341
  Follows0
  Votes0
  
  Support

  Inefficient cleaning

  I have a S4. The attached map shows it doing a room clean of 1 room. Essentially it cleans the room systematically finishing most of the floor area i…

  Vander 08/09/2020      10:39 341 3 0 0 points
• Comments1
  Views237
  Follows0
  Votes1
  
  Support

  Roborock S4: Loading Map

  My new Roborock is struggling with the app while cleaning. The app stops updating while the vacuum is cleaning and the dock/pause buttons don't work…

  thetrev68 08/12/2020      21:44 237 1 1 1 point
• Comments1
  Views2.2K
  Follows0
  Votes0
  
  Support

  S4 Internal error 109 fan open circuiut

  I am getting this error when the vacuum first starts and I can not get it to run

  thekmumm 08/12/2020      21:20 2.2K 1 0 0 points
• Comments3
  Views3.8K
  Follows0
  Votes1
  
  Support

  Error 14 Battery error s50

  Hi, I have 2 Roborocks (an s50 and an s5 max), one for upstairs and one for downstairs amazing things and such a time saver. About 4 weeks ago my ori…

  Hydrans 08/06/2020      07:23 3.8K 3 1 1 point
• Comments1
  Views643
  Follows0
  Votes0
  
  Support

  E4 cannot connect to WiFi

  Hi, I just bought E4, but cannot connect even find this device in Wi-Fi. We follow the instruction, add device, choose Wi-Fi , but the device does no…

  Sally 08/10/2020      16:15 643 1 0 0 points
• Comments1
  Views2.9K
  Follows0
  Votes0
  
  Support

  Roborock S5 stopped cleaning rooms

  I bought the S5 a month ago and it worked great. Now it stopped cleaning the whole house, and just halts in room exits, or in invisible walls. https:…

  whynb 08/10/2020      07:48 2.9K 1 0 0 points
• Comments1
  Views321
  Follows0
  Votes0
  
  Support

  using the roborock in a garage

  We live in florida so we have a lot of sand that ends up in the house by way of the garage... can we use a roborock in a garage?

  marty 08/08/2020      17:40 321 1 0 0 points
• Comments16
  Views974
  Follows0
  Votes0
  
  Support

  Connection problem - Roborock S51

  Hi, how are you? I bought a week ago the vacuum roborock s51 but it doesn´t connect to the app my home. The installation finished fine, i could matc…

  Martin 07/26/2020      21:45 974 16 0 0 points