Support

Discussion List

• Comments2
  Views84
  Follows0
  Votes0
  
  Support

  How do you safely move or handle the Roborock S7 MaxV? Is it possible to break it by moving?

  There are those moving parts that I think are bumpers? When you pick the machine up some parts move and these feel like something I could break. Wher…

  k6 07/20/2023      10:12 84 2 0 0 points
• Comments1
  Views238
  Follows0
  Votes0
  
  Support

  Q5 makes rattling sound

  We had to replace the beater bar, but now that we have, the roborock makes a rattling sound. it works great, but we have tried to figure out where t…

  susglass 11/25/2023      14:55 238 1 0 0 points
• Comments1
  Views676
  Follows0
  Votes0
  
  Support

  Roborock S8 Pro Ultra dustbin not installed error

  I bought a new Roborock S8 Pro Ultra from Best Buy just a few days ago. I keep getting the error message “dustbin not installed,  reinstall dustbin w…

  Robofan 11/24/2023      02:59 676 1 0 0 points
• Comments1
  Views677
  Follows0
  Votes0
  
  Support

  Roborock S7 charging base has no power

  I went to start my vacuum and noticed it was off the charger and the app was saying the vacuum was disconnected. I was able to power the vacuum on an…

  The Cyrs 11/21/2023      16:41 677 1 0 0 points
• Comments1
  Views147
  Follows0
  Votes0
  
  Support

  S4 no longer cleaning

  I have a s4 and have had it for a while. Has done a good job for us, but recently I got a message to replace the main brush. I replaced the main brus…

  RollsRoyce 11/20/2023      16:52 147 1 0 0 points
• Comments1
  Views1K
  Follows0
  Votes0
  
  Support

  Q7 Max Mopping - No Water coming out

  Hello I have my Roborock for a week now. Vacuum works great. Tried mopping today - No water coming out. I changed another mopping cloth. Made sure th…

  Teodora 11/20/2023      12:01 1K 1 0 0 points
• Comments1
  Views230
  Follows0
  Votes0
  
  Support

  No Push Notifications

  I got my Q Revo two weeks ago and the app hasn't sent any push notifications. The settings look correct in my account and the messages are appearing …

  Michael 11/17/2023      17:07 230 1 0 0 points
• Comments1
  Views130
  Follows0
  Votes0
  
  Support

  Roborock S7 Main Dock

  My Roborock S7 will not release the dustbin in the dock. It will lift up abit then it jams. I have turned it off and on.

  Martin 11/15/2023      23:18 130 1 0 0 points
• Comments1
  Views285
  Follows0
  Votes0
  
  Support

  Weird movement and taking longer to finish cleaning

  I’ve been experiencing difficulties with my S7 Max Ultra the last weeks after purchasing it for 2 months. I started notice it taking longer to finish…

  Eddie 11/15/2023      23:18 285 1 0 0 points
• Comments1
  Views502
  Follows0
  Votes0
  
  Support

  Err 108 - Right wheel open circuit - QRevo

  Hello, QRevo keeps having this error. How can I fix it?

  Autumn 11/11/2023      20:17 502 1 0 0 points
• Comments1
  Views98
  Follows0
  Votes0
  
  Support

  S7 strange behavior

  Got a S7 that suddenly started to behave quite strange - even more suspect it happened right at 1005 cycles. It will start out fine, but at one point…

  jnus 11/09/2023      21:59 98 1 0 0 points
• Comments1
  Views91
  Follows0
  Votes0
  
  Support

  Roborock Shipped With 0% Battery

  As the title says. I have received an S7 with 0% battery. The norm should be at around 50-60% as lithium batteries dont like to be discharged at thos…

  tulip1045 11/09/2023      11:46 91 1 0 0 points
• Comments1
  Views92
  Follows0
  Votes0
  
  Support

  mop isnt covering the whole space on a pass through

  my mop seems to only be mopping about an inch across instead of the full width of the vacuum leaving the floors streaky...how do i fix that?

  sue 11/06/2023      00:12 92 1 0 0 points
• Comments1
  Views201
  Follows0
  Votes0
  
  Support

  side brush won't stay on

  silicone side brush keeps coming off. can't make the screww any tighter s7max v ultra

  tanner 11/04/2023      16:21 201 1 0 0 points
• Comments2
  Views126
  Follows0
  Votes0
  
  Support

  S7 MaxV Ultra

  How do I add multiple cycles to a scheduled run? I can add it when I manually start a room clean, but see no way to add it to a schedule. Using And…

  Charles 10/24/2023      17:38 126 2 0 0 points