Roborock forum

Discussion List

• Comments1
  Views573
  Follows0
  Votes0
  
  Support

  Roborock S5 cliff sensor

  Hello, I recently updated to the new firmware 3.5.002008 and I am unable to run my vacuum. I keep receiving the cliff sensor (error 4). I have tried …

  robo 10/01/2020      01:00 573 1 0 0 points
• Comments1
  Views313
  Follows1
  Votes1
  
  Support

  Tips on silencing the front wheel on hardwood floors that have ridges?

  I've seen a rubber improved for front castor wheel for Roombas https://amzn.to/3ibVtGT. Anyone tried anything similar for Roborock? Specifically the …

  Angelo 09/28/2020      23:21 313 1 1 1 point
• Comments3
  Views12.1K
  Follows1
  Votes1
  
  Support

  Map disappeared suddenly, replaced by a junky map. How can I restore the old map?

  Suddenly, the map disappeared, and, instead there's a junk map. When I go to "cleaning history", I see the old maps, and they are correct. …

  Ron 04/20/2020      23:28 12.1K + 3 1 1 point
• Comments0
  Views492
  Follows0
  Votes0
  
  Discussion

  Firmware

  What does the firmware version for S5 MAX contain 3.5.8_1026?

  Digi 10/01/2020      12:21 492 0 0 0 points
• Comments5
  Views1.1K
  Follows0
  Votes0
  
  Support

  Can’t setup new S5 with app

  Hello. I just purchased the S5. I am trying to add it to the app, but in the WiFi step, the app continues to say “Please select the device WiFi and …

  Gxqry 08/10/2020      03:44 1.1K 5 0 0 points
• Comments1
  Views1.8K
  Follows0
  Votes0
  
  Support

  Network name and passwords - alphanumeric only???!!!

  I just purchased the S5 and had I known that the app only supports alphanumeric characters in network name and PASSWORD, I would never had purchased …

  Jc 09/27/2020      23:25 1.8K 1 0 0 points
• Comments6
  Views15.1K
  Follows0
  Votes0
  
  Support

  roborock s5 : seems to be confused about where it is currently.

  Usually hasn't had issues cleaning. While on a cleaning run, it got stuck in a roll of paper. I stopped and restarted after taking the paper out. How…

  vasper 09/20/2020      23:49 15.1K + 6 0 0 points
• Comments9
  Views577
  Follows1
  Votes1
  
  Support

  GENTLE MODE MUST RETURN S5MAX & MUST BE IN CUSTOMIZE OPTIONS OR S5MAX DAMAGES HANDMADE CARPETS

  Hi we are generally happy with S5MAX BUT It damages valuable hand made carpets even in night mode. Since gentle mode has been removed we can not use …

  TYPearl 09/20/2020      21:53 577 9 1 1 point
• Comments0
  Views468
  Follows0
  Votes0
  
  Promotion

  Pre-Prime Day Sale for Roborock E4 Robot Vacuum

  Hello guys, Our E4 Robot Vacuum Cleaner is in promotion, and you can get it for only $195.99 with promo code ROBOROCKE4. The code will be expired o…

  RR_Deal 09/27/2020      03:44 468 0 0 0 points
• Comments1
  Views440
  Follows0
  Votes0
  
  Discussion

  s6 maxv vs s5 max

  Which one is better?

  kd 09/05/2020      21:07 440 1 0 0 points
• Comments10
  Views1K
  Follows0
  Votes2
  
  Support

  Roborock S4 Firmware

  Hi, My Roborock S4 shows V01.03.28 as the latest firmware since a couple of months. To me it is a bit suspicious as there were firmware updates more …

  Chriz 09/14/2020      10:33 1K 10 2 2 points
• Comments1
  Views543
  Follows0
  Votes0
  
  Support

  Laser distance sensor malfunctioned

  The laser distance sensor stopped turning and the vacuum stopped working in the middle of a cleaning session. Tried rotating the sensor head manually…

  Alice 09/23/2020      17:30 543 1 0 0 points
• Comments3
  Views364
  Follows1
  Votes2
  
  Support

  S4 Multi Floor Mapping

  Hello there! Few month ago Roborock announced that by the end of the June, Multi-Floor mapping firmware will be rolled to the S4 vacuum. Are there an…

  Vasiok 07/10/2020      15:47 364 3 2 2 points
• Comments4
  Views1.7K
  Follows0
  Votes0
  
  Support

  Loud rattle noise from Roborock S50

  Hello, i bought a used roborock s50 but it has a loud rattling noise that probably comes from the main brush. Does anyone have any advice on how to…

  mowsn 09/22/2020      17:01 1.7K 4 0 0 points
• Comments6
  Views378
  Follows1
  Votes2
  
  Support

  S4 Multi-Floor firmware

  Can someone tell me when a firmware upgrade will be available to do multi-floors for the S4

  rjpowers 06/29/2020      23:24 378 6 2 2 points