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  Remote control not working

  My Roborock S6 doesn’t work when trying to use the Xiaomi remote control function. All other operations are ok including the «Pin n go». When tryin…

  Tore 10/10/2020      09:18 957 5 0 0 points
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  Update

  Roborock firmware won’t update? Please help

  Rooney Aago 08/21/2023      03:50 956 1 0 0 points
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  Application and Map Not loading

  Hello customer service. We bought the Roborock S5 Max a few weeks ago. It worked a few times and has a complete map of our apartment. But this morni…

  Sani 07/27/2020      03:40 956 3 0 0 points
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  Error 13

  My Roborock has been working fine. today it started giving me the Error 13. Clean the charging contacts. I did multiple times and it keeps giving …

  Subhash 01/19/2022      16:24 948 1 0 0 points
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  vacuuming under sofa

  My new s6 skipped vacuuming under the sofa on its initial mapping run. How can I make it vacuum under my sofa (which is high enough for the s6 to get…

  RoboRosie 12/14/2019      22:02 948 1 0 0 points
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  S5 max no water trials after troubleshooting

  Has been using s5 max for over a year. Suddenly the water not coming out anymore. Tried to troubleshoot the water outlet. There is no water trails sh…

  Lwwen 12/12/2021      04:01 947 1 0 0 points
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  RoboRock S5 Mop Mode gone after update

  After the latest firmware or recent software update the mop mode is gone or I can't find it. I tried it on "quiet" mode but It doesn't do t…

  Jaredb03 03/25/2020      18:56 947 1 0 0 points
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  Won’t divide room

  I’ve been using Roborock S7 for about 5 months now, when I purchased it and it was mapping for the 1st time - it did split all the rooms and even ba…

  NadiaL 09/10/2022      22:41 944 1 0 0 points
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  Roborock S4 runs out of battery and stops

  I have a Roborock S4 that has been working properly for a while and I've been very happy with it.  However, it has started to malfunction lately. It …

  Dave 01/18/2021      16:24 939 5 0 0 points
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  Mop // Cleaning liquid // S5M

  Hello guys, Device manual advises not to use any cleaning liquids. Is there any mild cleaning liquids we could use when mopping? We are in the cove-1…

  Tom 08/01/2020      12:56 939 3 0 0 points
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  Error 2

  I have a roborock S5 max and it’s is constantly giving bumper stuck errors even when it by itself in the middle of the floor. I’ve tried clapping the…

  Charu 06/29/2022      08:41 936 1 0 0 points
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  HEPA Filter Roborock S7

  Hi, as far as i understand, the filters integrated in the roborock s7 are E11 filters. Is this correct? Is there any way to buy higher grad filters …

  kevinkoller 12/13/2021      20:28 934 3 0 0 points
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  Roborock S7 repair - UK

  Hi all, I've had a Roborock S7 for the last 6 months and have absolutely loved it. Unfortunately, I've recently been hit with the dreaded Error 4 cli…

  DenilCartel 10/23/2021      12:21 925 2 0 0 points
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  Divide Room with Multiple Entries

  How to do I divide a room that has more than one doorway/entry? I can't draw two lines and see no option to support dividing this room. https://foru…

  dweilbacher 01/03/2023      21:19 925 3 0 0 points
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  Roborock S6 - gentle mode not visible

  For a few months I don't have the option in 'Clean mode': 'Gentle', just only 'Silent', 'Balanced', 'Turbo' and 'Max'. Also in the 'Vacuum settings',…

  Cwirek 01/02/2021      10:54 925 3 0 0 points