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  S5Max Unable to Return to Starting Position on Second Floor

  I was able to successfully map the second floor. However, the S5Max runs all over the second floor unable to find it's starting point after finishing…

  Rocket 07/03/2020      07:48 722 7 0 0 points
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  Fix for device offline.

  Have a S5 Max. I fixed the “Device Offline” with. Shut it down. Push and hold power button until the buttons go dark. Restart the device. Push power …

  Moon 11/28/2021      17:52 721 1 0 0 points
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  New S6 will not update firmware to 3.5.8_2516

  I received a new S6 for xmas....followed instructions....wifi connection is good and i can see on the network. When first was setting up I updated fi…

  zen_master_66 12/30/2020      05:42 719 3 0 0 points
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  Mop mode not detected

  Hi, I owned a roborock S6max for 1.5yrs. For the last week, it doesn't go to mop mode after I attach the mop and fill in the water tank. I have tried…

  Neo-Ro 02/24/2022      04:11 717 3 0 0 points
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  Room Names

  How do I name a room in the app? IE: Master BR, Family room, etc I have the S4 and so far, I LOVE LOVE LOVE IT!

  Billshideler 06/20/2020      17:09 717 2 0 0 points
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  Roborock S5 and Vaccum Modes after FW 3.5.7_002008

  Hi! After upgrade to latest FW I cannot find Vaccm Modes in the app (Turbo, Normal, Silent). A new option, Gentle mode, has been added, but does not …

  Bjarte 03/14/2020      11:13 717 3 0 0 points
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  S6 MaxV seems confused with latest firmware

  Hi, ive had the S6 MaxV for around 8 months now, and I’m very happy with it! It saved us for a lot of cat hair and litter sand all over the house and…

  Kenneth 11/28/2020      12:37 716 5 0 0 points
• Comments3
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  Application and Map Not loading

  Hello customer service. We bought the Roborock S5 Max a few weeks ago. It worked a few times and has a complete map of our apartment. But this morni…

  Sani 07/27/2020      03:40 716 3 0 0 points
• Comments6
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  Room selection in MI App

  I have the S55 and the Roborock is not supported yet. So I need to use the MI App. how can use room selection in the app?

  Jamesdean 12/05/2019      22:35 716 6 0 0 points
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  Roborock S6 does not clean carpet in yellow map area

  Please refer to the attached pictures for details. I have bought "Roborock S6 Vacuum cleaner". However it is not able to climb the carpet i…

  Mahesh 06/19/2020      12:35 713 1 0 0 points
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  Auto empty dock has really high idle power consumption

  Hi, I have the Roborock S7 in combination with the auto empty dock. While monitoring the power consumption I noticed that the auto empty dock has a r…

  Kuiken 05/31/2023      10:04 710 2 0 0 points
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  Restore maps after S5 Max reset

  Hi, Discovered both Home & Power buttons blinking on my S5 Max and no longer accessible via Android app so after doing WiFi rest (didn't help) I …

  AI 06/27/2022      13:28 710 3 0 0 points
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  Information on where to buy original spareparts

  Hey there, I need information on shops that sells Roborock S5 Max original spareparts, preferably those in Aliexpress (shipped from China/Asia) I nee…

  Arcwindz 01/30/2022      07:28 708 1 0 0 points
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  Roborock s6 pure

  I've had my roborock s6 pure for about a month now and very satisfied with its performance. However occasionally the robot gets confused and clean ra…

  Loco_lin 06/12/2020      01:25 708 8 0 0 points
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  roborock S50 Laser Sensor Error 1

  (ISSUE SOLVED) Hi, my S50 (Bought in 2018) suddenly refused to move today. The laser sensor unit is spinning without issues (by now I took the whole …

  JimieSitu 07/15/2021      18:01 707 1 0 0 points