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  S4 OEM replacement parts

  Hi, where can I get S4 OEM replacement parts in the US? I've checked amazon and all of the side brushes there are not the correct ones. I believe the…

  RoboVaccy 07/13/2020      18:49 545 1 2 2 points
• Comments1
  Views196
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  Mop wont work

  Hi, i have had the s5 max for around 2 months. Now when i use the mop mode, the qatwr wont come out, the mop fabric is dry even when the water tank i…

  icyblu 07/13/2020      09:23 196 1 0 0 points
• Comments1
  Views267
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  Device offline

  Help me. After couple month using. Now device always show offline. I cant change my region as i read your comment to change region. How?

  Lola 07/08/2020      02:14 267 1 0 0 points
• Comments1
  Views718
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  S5 Max Mop Misses edges

  Hi, just got the S5 Max and generally happy but noticed that when it mops my tiled kitchen floor it misses about a 15cm gap around the edge all the w…

  Ifflanb 06/12/2020      10:41 718 1 0 0 points
• Comments1
  Views1.2K
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  S5 Max Cannot Mop

  I bought this device 3rd of May and used just for cleaning until yesterday. Yesterday I filled the water tank and attach the mop cloth. Started a roo…

  Selfish81 06/18/2020      06:50 1.2K 1 0 0 points
• Comments1
  Views398
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  S5 max o S6???

  Hi. I'm about to buy a Roborock and I can't decide. which one suits me? S5 max or S6? which is better? I have two floors at home, 60 m2 each. I prior…

  Euge 07/02/2020      14:18 398 1 0 0 points
• Comments5
  Views2.9K
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  S6 firmware update new features

  Dear support, I've just updated to 3.5.8_1708, and in the release notes I found many interesting features: No mop zones Multiple floors Multiple room…

  SZak1 07/09/2020      14:44 2.9K 5 0 0 points
• Comments3
  Views223
  Follows0
  Votes1
  
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  Reverting from multi floor to single floor

  Hello, So I have mapped my first floor on the "multi-floor" setting, and want to revert the settings back to single floor as I need to sch…

  Jen Z 07/12/2020      06:59 223 3 1 1 point
• Comments1
  Views169
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  Rooms shown as not rectangular

  Previously my S4 would correctly scan the house and show the rooms as rectangular, the walls are drawn more or less as straight continuous lines. I h…

  Benny 07/12/2020      23:29 169 1 0 0 points
• Comments1
  Views163
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  charging pad is scratched

  charging pad is scratched and it cause robot to cant charge is there are part i can order to fix it?

  AORai 07/12/2020      02:53 163 1 1 1 point
• Comments9
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  Roborock 5 - House too big? 2400 sqf? Are you serious? Please update the firmware this is ridiculous

  Dear all, I just purchased my first roborock (version 5). I like it but it has a main issue: it cannot clean my house (2500 sqf) cause it is too BIG!…

  venexiano 06/23/2020      17:23 1.1K 9 0 0 points
• Comments1
  Views185
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  Votes1
  
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  Replacement Main Brush for S4

  Hello, I need a replacement main brush for my Roborock S4? Where can I purchase ASAP? The Roborock store on Amazon says the main brush is current…

  MDS 07/10/2020      05:07 185 1 1 1 point
• Comments1
  Views10.4K
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  Roborock s6 pure won't connect to wifi

  I've tried both the Roborock app and the Mi Home app and neither will get the vacuum to connect to wifi. Wifi is a ubiquity AP within close range, 2…

  Trevor 07/09/2020      03:37 10.4K + 1 0 0 points
• Comments1
  Views1.5K
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  How to get S5 Mi Home App Multi Floor Update?

  I've seen some people post that their app has updated to support Multi-Floors. A few questions... 1) Is the update compatible with all roborock mode…

  Atlantauser 07/08/2020      17:07 1.5K 1 0 0 points
• Comments1
  Views571
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  Votes1
  
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  "The number of room exceeds the limit" error

  I created the attached map. After merging several rooms, I wanted to divide several other rooms but every time I try I always get a "The number…

  JPK 07/07/2020      15:59 571 1 1 1 point