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  dustruffle seems to be an insurmountable obstacle

  It isn't even all the way to the floor but "Pat" won't go under the guest room bed unless I pin up the dust ruffle.

  marty 06/07/2020      19:46 273 1 0 0 points
• Comments1
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  S5 Is Stuck Offline

  Hi- I have a new S5 that worked fine for months now it is suddenly stuck offline. There are no issues with the WiFi. Please let me know how to fix!

  Devin 06/07/2020      23:33 193 1 0 0 points
• Comments3
  Views365
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  Main Wheel on Robot 360 S6 fell off

  one of the wheels on the main wheel fell off. The wheel that sits in the main compartment is fine. The other however is not wanting to sit in and sna…

  M1amigirl 06/04/2020      15:15 365 3 0 0 points
• Comments3
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  Roborock S6 Mi Home App Stuck Loading Map

  Hi, My Roborock S6 Mi Home App is stuck on the "Loading Map" mode. Also, none of the cleaning history maps appear. This began when I tried …

  Darren 05/31/2020      23:42 2.5K 3 0 0 points
• Comments1
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  Power Supply

  My wife loves her vac. We have the S5. We purchased it in December, through Amazon, and now it won't charge. It's like the charger failed. I need…

  I'm_Rick_Hayes 06/03/2020      20:44 318 1 0 0 points
• Comments3
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  Roborock S5 and Vaccum Modes after FW 3.5.7_002008

  Hi! After upgrade to latest FW I cannot find Vaccm Modes in the app (Turbo, Normal, Silent). A new option, Gentle mode, has been added, but does not …

  Bjarte 03/14/2020      11:13 778 3 0 0 points
• Comments9
  Views5.1K
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  S5 Max second charging dock

  Hi S5 Max is a great product and now with the new updated firmware that supports multilevel cleaning this is now my number two household cleaning pro…

  MikaelM 04/28/2020      09:14 5.1K 9 1 1 point
• Comments6
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  Buying in Canada

  Basically cannot find any of these in Canada? What's going on here?

  Matt 05/26/2020      06:32 311 6 0 0 points
• Comments3
  Views147
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  Map 5s Max incomplet

  Hi, i cant Set the map completé for my Kitchen. Ir just sense a part of it, and the rest is shown in a grey map. Hoy can i send you a picture?

  ERE 06/01/2020      04:42 147 3 0 0 points
• Comments1
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  Where is E4 app

  I went on your website its advertised e4 can be controlled with an app but the app on google play does not support this model

  Arakakibot 05/30/2020      22:52 195 1 0 0 points
• Comments5
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  S5 Max gets lost when returning to dock

  Hello, After the latest firmware update, I find that the robot starts to randomly wander around after announcing that cleaning is complete and that i…

  VacuumMonk 05/24/2020      02:37 1K 5 0 0 points
• Comments3
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  Spot cleaning: add 3.0 m x 3.0 m and 6.0 m x 6.0 m for bigger area?

  I am using Spot cleaning a lot, however quite often the 1.5 m x 1.5 m seems too small. Would it be possible to add options: 3.0 m x 3.0 m 6.0 m x 6…

  Danijel 05/27/2020      10:50 272 3 0 0 points
• Comments7
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  Roborock S5 - white light of death

  Hi, the On/Off Button started blinking very fast with red light while my Roborock S55 ws in the dock. Once I tried to turn it off it started blinking…

  Dom 05/21/2020      07:51 9.9K 7 0 0 points
• Comments6
  Views3K
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  How-To -- Multi Floor

  We received the firmware update to support multiple floors, and that the vacuum automatically detects which floor it is on. Well, I put the vacuum on…

  Debtoine 05/10/2020      15:58 3K 6 1 1 point
• Comments2
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  Turn off

  Hi. Can the S5 Max be turned off when its not in use? For example if I leave the house for a few days.

  Bogdan 05/28/2020      16:17 2.2K 2 0 0 points

 

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